So that every combined heat and power plant works consistently and with maximum efficiency, 2G offers a professional service concept. The concept is based on three main pillars:
A comprehensive service network and a fully stocked spare parts warehouse form the basis for a professional maintenance and repair service. 140 2G service vehicles and numerous specially trained service partners operate nationwide.
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2G has expanded servicing by remote access to the plant controller with an innovative component: 2G Power Plant. The core of the concept is automatic remote diagnosis of all plant parameters. If a technical irregularity occurs in a 2G power plant, this is automatically reported online, in real time, to the 2G Service Centre. This happens without the operator having to do anything. With the relevant plant parameters, the system also reports a proposed solution. An employee at the 2G Service Centre will immediately take appropriate measures for the plant to continue operating.
With a premium service contract, any operator of a 2G power plant is well protected. No additional costs are incurred for maintenance and repair work (including all spare and consumable parts). The operator therefore retains full cost control.